MakeRoomHere Refund Policy
Effective date: October 17, 2026
1. Overview
MakeRoomHere is an AI-powered chat service for websites, operated by FOP PASTUKHOVA KSENIA OLEKSANDRIVNA.
Payments for MakeRoomHere subscriptions are processed by Paddle, which acts as the Merchant of Record and seller for these transactions.
This Refund Policy explains how refunds and subscription cancellations are handled.
2. Free Trial
MakeRoomHere offers a seven-day free trial without requiring a payment method.
The trial does not automatically convert into a paid subscription. Customers must actively subscribe to a paid plan to incur subscription charges.
3. Paid Subscriptions
The MakeRoomHere Starter plan costs USD $19 per month and renews automatically until cancelled.
Customers can cancel their subscription through the available billing-management options. Cancellation normally takes effect at the end of the current paid billing period, and access to paid features continues until that period ends.
Cancellation alone does not automatically entitle a customer to a refund for the current billing period.
4. Refund Eligibility
MakeRoomHere does not offer an additional voluntary money-back guarantee.
Refunds are handled according to Paddle's applicable Refund Policy and Buyer Terms, subject to any mandatory consumer protection or statutory rights.
Refund eligibility may depend on the circumstances of the purchase, applicable law, and Paddle's assessment.
Nothing in this policy excludes or limits rights that cannot legally be excluded or limited.
5. How to Request a Refund
Customers can request a refund directly through Paddle Buyer Support:
Customers may also contact MakeRoomHere at support@mail.makeroomhere.com for product-related assistance.
Paddle handles refund requests and payment reimbursements in accordance with its applicable policies and legal obligations.
6. Effect of a Refund on Service Access
When an approved full refund becomes effective, the MakeRoomHere paid entitlement funded by the refunded transaction ends.
A refund of an erroneous or duplicate charge does not terminate service access funded by another valid transaction. Other valid entitlements, if any, remain unaffected.
7. Policy Updates
This policy may be updated when necessary to reflect changes in the service, applicable law, or Paddle's payment and refund arrangements.
Any updates will be published on this page. Changes do not override mandatory legal rights or rights already accrued under applicable law.
8. Contact
For MakeRoomHere product support:
For payment and refund requests: